help.restaurant.comRestaurant.com FAQ

Specials Gift Cards How it works Work With Us Restaurant Partners Business Incentives Affiliate Careers Help Find a Restaurant Have a Code? Sign Up/Log In Find a Restaurant Have a Code? Sign Up/Log In Specials Gift Cards How It Works Work With Us Restaurant Partners Business Incentives Affiliate Careers Help have a question ? help is here Categories About Restaurant.com Exchange with Ease Go Mobile Make a Purchase My Account Restaurant.com Gift Cards Restaurant Certificates Restaurant Owner Information Specials by Restaurant.com Travel and Save Contact Us top questions How do I redeem my Restaurant.com Gift Card? It’s easy! Just go to our Have a Code page then follow the instructions below. If you’re using the FREE Restaurant.com app on your smartphone, please see the page located on the About section of the Account screen for instructions. Enter the 10-digit code from your Gift Card and the zip code where you would like to dine. Click Find A Restaurant” to search for restaurants. On the next page, you’ll receive a message with the available credit. The value of the Gift Card will be automatically applied to your session and saved to your Restaurant.com account when you sign in. If you do not have an account, you will need to create one to save your Gift Card, or credit. Any remaining value on the Gift Card will be saved to your account to be used at a later date. If you decide not to redeem in this session after you login, the Gift Card is also saved to your account under Gift Cards.” Once you are ready to use your credit, browse participating restaurants by radius, zip code, city, cuisine and more. Our Restaurant Deals, or certificates, vary from restaurant to restaurant, so you may be able to redeem for more than one Restaurant Deal, or certificate, (in any available denomination) with your balance. Once you’ve selected your restaurant and denomination, click Redeem Now” or click Continue Shopping” to find more restaurants. That’s it! Access your Restaurant Deal, or certificate, on your mobile phone and present it at the restaurant prior to ordering. You also have the option to print your certificate from your account or from your confirmation email and present a printed copy at the restaurant. Go Mobile! Redeem with your mobile device or find restaurants on the go with our FREE mobile app via Google Play for Android or App Store for iOS. What’s the best way to contact Restaurant.com? We’re here to help! Send an email to support@restaurant.com . Our team will get back to you during business hours, Monday thru Friday between 8:30 am to 5 pm, CST. Are you a restaurant owner looking for help? Hey, partner! We’re here for you! Contact us by email at Partnersuccess@restaurant.com or call us at (877)640-1844. What is the exchange policy for Restaurant.com? Thought you wanted a burger and when you really wanted Thai? No problem! If a dining experience doesn’t live up to your expectation, you aren’t satisfied with your choice of restaurant, or you just change your mind, you can exchange your certificate at any time. No questions asked! You can easily exchange your restaurant certificate for a different restaurant on our program with an equivalent value. The self-exchange process is easy and efficient. Follow these steps below: Log into your Restaurant.com account by clicking on My Account You will be taken to the Certificates” section which is the first option on the left side of the screen. There is a blue Exchange for Restaurant.com Gift Card” link under the purchase date of each of your restaurant certificates. Click on the Exchange for Restaurant.com Gift Card” link. Check off that you certify that the certificate has not been used. Click the blue Exchange for Restaurant.com Gift Card” button, and you immediately will be presented with two options: Use Gift Card Now or Redeem Later If you choose Redeem Now,” you will be prompted to search for a restaurant. You may also wait to redeem the value later, which is now assigned in your account as a Restaurant.com Gift Card for later use. This Restaurant.com Gift Card will appear under the Gift Cards” section, and you can use it to select a new restaurant certificate whenever you’re ready! Please note that certificates can always be exchanged for another Restaurant Deal, or certificate, of equal face value, not the original purchase price. How do I exchange a Restaurant Deal, or Certificate, for a restaurant that is no longer in business? Unfortunately, restaurants can go out of business or change owners without informing Restaurant.com. If the restaurant is permanently closed, we will make it right for you! Please accept our apology and send us the details of your experience so we can help. Please send an email to support@restaurant.com including the Restaurant.com Certificate number and any specific details that happened during your restaurant visit. If you have more than one Restaurant Deal, or certificate, to the same restaurant, please let us know how many. After you have sent the email, please login to your Restaurant.com account to exchange your restaurant certificate using our self-exchange process. Your unused restaurant deal, or certificate, will be exchanged immediately for value to the Restaurant.com website in the form of a Restaurant.com Gift Card. Using this Gift Card, you can select another one of our participating restaurants. We really appreciate the time it takes for you to report such an event! Once you report an issue, we will also work hard to ensure that the restaurant is removed from our listing. How do I find and print my restaurant certificates? Ready to dine? Follow these simple steps to print your certificate. Log in to your Restaurant.com account by clicking on My Account . Find the certificate you would like to print and click Ready to use this Certificate?” Click the blue Print Certificate” button that appears. Your Certificate will open in a new browser window. Click Print Certificate” at the top of the page. That’s it! Just bring your printed certificate to the restaurant and present it to your server prior to ordering. Go green and go paperless! Use our FREE mobile app to find restaurants or present your Restaurant Deal(s), or certificate(s), on the go. It’s available via Google Play for Android or App Store for iOS. Can I redeem my Gift Card on my mobile phone if I don’t have the mobile app? Yes, you can! Please follow these instructions to redeem a Restaurant.com Gift Card on our website: Visit www.restaurant.com from any web browser on your mobile phone and tap on the menu icon (☰) in the upper left-hand corner. Tap on Have A Code?” under the search bar in the drop-down menu. Enter your 10-digit code and the zip code you would like to search. Tap the blue Find A Restaurant” button. On the next page, you’ll receive a message with the available credit. The value of the Gift Card will be automatically applied to your session and saved to your account when you sign in. If you do not have an account, you will need to create one to save your credit. Any remaining value on the Gift Card will be saved to your account to be used at a later date. If you decide not to redeem in this session after you login, the Gift Card is also saved to your account under Restaurant.com Gift Cards. Once you are ready to use your credit, browse participating restaurants by radius, zip code, city, cuisine and more. Certificate denominations vary from restaurant to restaurant, so you may be able to redeem for more than one restaurant certificate (in any available denomination) with your balance. Once you’ve selected your restaurant and denomination, click Redeem Now”, or click Continue Shopping” to find more restaurants. That’s it! Access the certificate on your mobile phone and present it at the restaurant prior to ordering. You also have the option to print your Restaurant Deal, or certificate, from your account or from your confirmation email and present a printed copy at the restaurant. Go...